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Frequently asked questions

What is your delivery fee?

We charge a non-refundable delivery fee of $7.50 for orders under $75 and offer free shipping on orders over $75.

Which countries do you ship to?

We only ship to New Zealand addresses. Unfortunately we are unable to ship to other countries.

How will you send my order?

All orders are sent by CourierPost. CourierPost will deliver during regular business hours, Monday to Friday, excluding public holidays.

Will I need to sign for my parcel?

To provide peace of mind we use a signature required upon delivery service. This means that someone must be at the delivery address to accept the parcel.

What if no one is home to sign for the parcel?

CourierPost will leave a “Card to Call” with instructions on how to arrange a redelivery. You can easily book redelivery online.

Do you ship to PO Box addresses?

We’re unable to deliver directly to a PO Box as a signature is required upon delivery by CourierPost. If you don’t have an alternate delivery address, we can deliver to a PO Box. However CourierPost will leave a “Card to Call” at the PO Box.

Can I order online and collect in-store?

Yes, you can Click & Collect from any Hannahs store (excluding Mt Wellington & Onehunga). Shipping is free. We'll do our best to get your order to your chosen store within 5 business days.

When will I receive my order?

Orders can be expected to take 2-5 business days to process and ship. This is counted from the first business day following the day that you placed your order. Rural addresses may take longer so allow for 3-8 business days.

Processing: Orders usually take 1-2 business days to process before it's shipped. Shipping: CourierPost will then deliver orders in 2-3 business days after shipment. Rural addresses can add 1-3 days to the delivery time.

If for any reason we feel that your order may end up delayed you will be contacted via email during the delivery period to keep you updated.